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Consumidor-já-é-omnichannel.-E-a-sua-empresa-1-540x302

O consumidor já é omnichannel. E a sua empresa?

Em tradução livre, omnichannel significa “todos os canais”. Porém, é possível confundir sua função com outros dois termos, multichannel e…

By Alex Mariano Contact Center

Indicadores para SAC que não podem faltar em sua operação

04-de-julho-Dia-do-Operador-de-Telemarketing-540x304

By Alex Mariano Acontece

Parabéns aos Operadores de Telemarketing

Parabéns aos operadores de Telemarketing! Hoje, dia 4 de Julho é o Dia do Operador de Telemarketing: Aquelas pessoas que…

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